Overview

The Product Security Incident Response Team (PSIRT) at Total Automation Solutions is dedicated to ensuring the security and integrity of our products and services. Our mission is to manage the receipt, investigation, and public reporting of security vulnerability information related to Total Automation Solutions' offerings. We work closely with our customers, independent security researchers, consultants, industry organizations, and other vendors to identify potential security vulnerabilities and develop comprehensive security advisories and mitigation strategies.

Our PSIRT is a crucial component of our broader security governance framework, which aims to protect our customers' data and the seamless operation of their businesses. We are committed to providing transparent and timely communication about security issues that may affect our products and offering guidance on how to safeguard against these vulnerabilities.

Our Approach

Our approach to incident response is systematic and prioritizes the confidentiality, integrity, and availability of our products and services. It involves:

Monitoring and Identification: Constantly scanning for and identifying potential security threats and vulnerabilities affecting our products.

Assessment and Analysis: Analysing the root cause and evaluating the impact of identified vulnerabilities on our products and customers.

Mitigation and Remediation: Developing and recommending solutions to mitigate risks associated with vulnerabilities, including patches, software updates, and configuration changes.

Communication: Providing clear, concise, and timely advisories to our customers, detailing vulnerabilities, affected products, impact assessments, and remediation steps.

Contact Information

We encourage responsible disclosure of security vulnerabilities. If you believe you have discovered a security issue within any of Total Automation Solutions' products, please reach out to our PSIRT team. Here's how you can contact us:

Email: security.alerts@tasind.com - Our dedicated channel for receiving reports on potential security vulnerabilities.

Secure Web Form: Visit our website and access the vulnerability reporting form, designed to protect sensitive information.

All reports are treated with the utmost confidentiality. We acknowledge every report, provide timely updates during our investigation, and work collaboratively with reporters to assess and address identified issues.

Commitment to Security

At Total Automation Solutions, we are committed to maintaining the trust and confidence of our customers. We understand the critical importance of product security in today's interconnected world. Our PSIRT plays a pivotal role in our proactive security strategy, ensuring that we stay ahead of threats and continue to deliver safe, reliable, and secure products.